DEAFinitelyCreaseless © All rights reserved 2015. | Terms & Conditions
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Terms of Use

Terms and Conditions

 

Thank you for choosing to use the Deafinitely Creaseless ironing service. Our team is committed to providing you with an exemplary service and offers a free delivery/collection in a six mile radius of the company premises.

 

 

Please read the following Terms and Conditions:

 

Unless otherwise agreed, all ironing will be carried out following the instructions on the label.

 

Employees of the company have been instructed not to enter the house or office of any customer unless otherwise instructed to do so by the said customer.

 

The company only uses deionised water to create the steam to iron with, and no additives are used to try to prevent allergic reactions.

 

Starch can be used on any item with the consent of the customer.

 

Any damaged items collected will be returned un-ironed to avoid any discrepancies.

 

We reserve the right not to iron certain items such as damaged, dirty or jeweled clothing.

 

Payment of your ironing is required on delivery/collection by cash or cheque, please make cheques payable to Total Communication Community CIC. (As of 1st October 2014 debit and credit cards are not yet accepted).  Failure to do so following a five day grace period will result in a surcharge of 25% of the cost of your order.

 

Items will be returned either on hangers or folded at your request.

 

Any lost or damaged items must be reported within two days and will be compensated on a purely good will basis.

 

In the event of total loss of the customer’s goods due to fire, flood or theft the company are willing to compensate accordingly.

 

If the customer is not happy with the standard of the service then the company will have five working days to rectify this providing the company is notified within 24 hours.

 

The customers are asked to provide their own hangers where possible. Hangers can be supplied free of charge but remain the property of Deafinitely Creaseless.

 

The customers using the service must inform the company of their contact information.

 

 

Subscription Service

 

The subscription service is based on a maximum number of six full baskets per month for a recurring cost of £100 per month. Any individual items are to be agreed upon during the initial set up.

 

The subscription fee is to be paid on the first day of each month or on a 3 monthly basis.

 

 

 

 

 

 

 

(Prices are correct as of 1st October 2014 and subject to review on a yearly basis)